Monday, November 17, 2014

Wi-Fi now free at Taj Hotels

We are pleased to report that at last the Taj group of hotels have listened to their customers and from 15 November 2014 the Wi-Fi will be free in all their hotels.  It has long been a frustration for our customers that most of the other accommodation used during their holiday (hotels, guesthouses and homestays) offer complimentary Wi-Fi but when they stay in a more expensive hotel such as a Taj they are charged.  We (and no doubt many other Tour Operators) have raised this issue with the management – so we are very pleased that our advice has been acted upon. 

Monday, November 10, 2014

Another Season of Top Scores

We are very pleased to report that yet again our customers are ‘more than satisfied’ with our service.  80% of last season’s customers supplied us with feedback and of these 95% gave us the top score (excellent).  The rest gave us the second score (good).  Not a single customer ranked us as ‘satisfactory or below’.  I don’t suppose there are many tour operators who can make such claims.  We are very grateful to our local agents, our drivers and all our suppliers who all help to make our customers holidays ‘excellent’.  Many thanks to them and all our customers who take the time to give us their feedback. 

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